Cannot see all ticket type in Outgoing E-mail template

[Mouaad]

Hi everyone,

I was wondering why in the contexte of Outgoing E-mail templates in LS if I create a Template (Agent update (sent to the user)) I cannot see all ticket types I have.

1) I created the template named 'Agent set ticket to closed'
2) I select only Closed in the Ticket States area
3) Then in the Ticket types I don't have all types in it

Can someone help me with this issue?

Thank you,

[Mouaad]

mouaad wrote:
Hi everyone,

I was wondering why in the contexte of Outgoing E-mail templates in LS if I create a Template (Agent update (sent to the user)) I cannot see all ticket types I have.

1) I created the template named 'Agent set ticket to closed'
2) I select only Closed in the Ticket States area
3) Then in the Ticket types I don't have all types in it

Can someone help me with this issue?

Thank you,

Ok, I got it,
I was already using a similar template for this ticket type.

Fixed!