Wrong Encryption Key

[CEDCamozzi]

Hello,

Since today our Lansweeper cannot open new tickets. 

We used to send an email to helpdesk@xxx.com and automatically open a ticket.

Today, when i go to E-mail settings, it show up an error in Incoming mail and Outgoing mail: Wrong encryption key

We use MS Graph, and the Secret ID was expired, so i renewd it and place the new secret ID in the correct field.

But still show up that error.

Any advice? 

[DavidPK]

Hi There,

Please submit a support request so we can troubleshoot this issue. We'll need more details and system logs

How to contact support?

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.