Cloud Discovery Actions - Identity and Access - Microsoft 365

[MatthewTurner_1]

Has anyone experience issues with the Identity and Access - Microsoft 365 discovery actions within Lansweeper cloud sites? 

The issue being experienced at the moment is that the Entra ID starts scanning, it sits in the scanning activity box anywhere between 40 minutes to an hour or so, before completely dropping off. 

I have followed this guide: Set up Cloud Discovery access - Lansweeper Community to configure App registration, API permissions, Lansweeper's federated credentials and then Azure key vault. 

I know this registered app is working as it's discovering Intune devices and Azure subscriptions. 

I've checked my Entra logs and can see that all elements of this configuration are called successfully. 

Has anyone else experienced this issue? I've been in contact with support at which my ticket has been escalated but I've had no movement on this since Friday. Having Entra ID information in Lansweeper is a huge requirement which we would like to try and get working before end of trial. 

[Obi_1_Cinobi]

Hello there!

Thank you for taking the time to share this on the forum and for your thorough troubleshooting steps, it's clear you've done a lot of legwork already.

I’ve reviewed the support case internally and can confirm that it has been escalated to our Premium Support team. However, I understand your frustration, given the urgency and time-sensitive nature of your trial period.

While I cannot provide a detailed technical update here on the forum, please rest assured that your issue is in the right hands and we are working to ensure it receives the attention it requires. I’ll also flag this again internally to help ensure we can move it forward as soon as possible.

We appreciate your patience and understand how important this integration is for your evaluation. Our team will reach out to you through your support ticket.