Hi,
Currently on version 12.3.2.3, when I click on the "Create New Ticket" from an asset, it doesn't automatically add to the "Assets Concerning" List
As you can see below, it shows aid=2893 in the url but it doesn't link to the Assets Concerning.

What is the roadmap of Lansweeper HelpDesk, I haven't seen any new feature for a very long time. I love how it is simple and works well for on Prem system.