Hello Joejoejoe,
Our Helpdes feature has been in maintenance for a while.
While it does its job and is fairly straightforward, we are no longer adding new features to it.
Only when critical bugs still pop up that block the overall working will we fix them.
Minor changes or fixes will no longer be handled.
For the future of our Helpdesk we are looking at integrating with more modern Helpdesk solutions through our Cloud offering.