Create New Ticket Doesn't Link to Asset

[JoeJoeJoe]

Hi,

Currently on version 12.3.2.3, when I click on the "Create New Ticket" from an asset, it doesn't automatically add to the "Assets Concerning" List

 

As you can see below, it shows aid=2893 in the url but it doesn't link to the Assets Concerning. 

What is the roadmap of Lansweeper HelpDesk, I haven't seen any new feature for a very long time. I love how it is simple and works well for on Prem system. 

 

[ErikT]

 @JoeJoeJoe 
Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.

Our current roadmap is focused on offering seamless Lansweeper cloud integrations to popular, industry-leading Helpdesk and Service Desk products, such as ServiceNow and others. We are committed to continuing to support the Lansweeper Helpdesk application, and we will continue to monitor all our customer needs for both the Lansweeper Helpdesk application and the 3rd party help desk applications our customers use and wish to use with Lansweeper.

[JoeJoeJoe]

I am unable to create new ticket. See below. it is blank

 

[FrankSc]

Hello Joejoejoe,

Our Helpdes feature has been in maintenance for a while. 

While it does its job and is fairly straightforward, we are no longer adding new features to it. 

Only when critical bugs still pop up that block the overall working will we fix them. 

Minor changes or fixes will no longer be handled.

For the future of our Helpdesk we are looking at integrating with more modern Helpdesk solutions through our Cloud offering.

[Obi_1_Cinobi]

Hello there!

We are sorry to see that you are facing issues while using the Support Portal, please follow this guide to contact the Support Portal team: https://community.lansweeper.com/t5/general-discussions/need-assistance-creating-tickets-report-your...