Customer Survey after Ticket Closing?

[blasto]

Has anyone figured out a way to include a customer satisfaction survey inside a closed ticket response? We would love if this was automatically included in Lansweeper, but if it's not, has anyone found a good workaround?

[olgr]

HI.

We recently faced a similar question - not about a complex survey just about smilies like you see them on airport toilets or in hotels... For this I wrote a simple php / MySQL survey running on a public facing server. After this I added a line with smilies (good, neutral, bad) into the ticket closure eMail we send using the auto-close feature.
Another option is to call a link to a survey system like lime-survey.

Thanks.

Oliver