
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-15-2020 04:31 PM
Our LS is completely down and unaccessible right now. We receive the following error. Any assistance would be greatly appreciated. I have also emailed support.
Webserver Error
https://helpdesk.xxxxx.org/login.aspx
An unexpected error occurred. To troubleshoot this issue, please contact support@lansweeper.com and provide:
A screenshot of this error message. Include your entire browser window.
Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
Program Files (x86)\Lansweeper\Website\App_Data\web_errorlog.txt
Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe.config.
Program Files (x86)\Lansweeper\Website\web.config.
Technical details:
Could not run BEGIN TRANSACTION in database 'lansweeperdb' because the database is in emergency mode or is damaged and must be restarted. The statement has been terminated.
Webversion: 7.2.107.4
Webserver Error
https://helpdesk.xxxxx.org/login.aspx
An unexpected error occurred. To troubleshoot this issue, please contact support@lansweeper.com and provide:
A screenshot of this error message. Include your entire browser window.
Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
Program Files (x86)\Lansweeper\Website\App_Data\web_errorlog.txt
Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe.config.
Program Files (x86)\Lansweeper\Website\web.config.
Technical details:
Could not run BEGIN TRANSACTION in database 'lansweeperdb' because the database is in emergency mode or is damaged and must be restarted. The statement has been terminated.
Webversion: 7.2.107.4
Labels:
- Labels:
-
General Discussion
1 REPLY 1

Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-15-2020 04:51 PM
I would contact support via email, they don't monitor the forums for problems like this.
