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Resolved! Non - Active Assets

Under Configuration -> Scanning Options we have the setting "Set assets to non-active if not seen in the last" set to 180 days. Today I found a computer that had been turned off for a while. I looked in Lansweeper and it was set to non-active. I bo...

Segmented network requirements

We have a few remote sites that have there own Domain Controllers and network infrastructure and are separated by a firewall blocking all external traffic. If we were to put a scanner inside this segmented enviornment that is unable to talk to the in...

JTaco by • Engaged Sweeper
  • 1753 Views
  • 0 replies
  • 1 kudos

Last User - determine Console or Remote Desktop

Hi there,Is anyone aware of any scanning options (built-in WMI, file or registry) that Lansweeper can do that might help identify if the last user of an asset was logged remotely via RDP/terminal services or a local console user?Thanks!

ghelpdesk by • Champion Sweeper
  • 1881 Views
  • 0 replies
  • 1 kudos

Mass update assets through csv

HiWe have several assets that can't be scanned by Lansweeper (f.e. yealink phones or iphones).I can export them from that specific management software to a CSV.It would really be handy if I could upload a csv and it would allow me to overwrite fields...

B_L_ by • Engaged Sweeper III
  • 2481 Views
  • 0 replies
  • 2 kudos

Reason: No email address found for the following user

A user opened a ticket via portal. We have automated email response for new tickets. It failed:An error occurred while processing the mail.Reason: No email address found for the following user: (users name)Same result when agent answers to ticket fro...

Juha_Otava by • Engaged Sweeper III
  • 3803 Views
  • 0 replies
  • 0 kudos

Resolved! Scanning despite exclusion

Hello community,we have a hardware firewall which should not be scanned by ls.Wherefore I excluded the device via asset type and ipadress in "Scanning Exclusions".But every scanning turn i got three mails from my firewall about an "Failed SSH login" ...

pskup by • Engaged Sweeper III
  • 7215 Views
  • 5 replies
  • 0 kudos

Resolved! Export ticket to CSV

Hey guysI've just install lansweeper and configure it. That's really cool !But i just Need to do something so ordinary... Export all ticket to CSV file.Maybe, i'm missing something... Or maybe we just can't do that So if someone know something about...

Skiki by • Engaged Sweeper
  • 10765 Views
  • 2 replies
  • 0 kudos