Default language not applying to new users

[Kgribbe]

Hey!

Under Helpdesk settings > translations we have set the default language to Dutch.
Active Directory is used for the users to authenticate.

When a user visits the helpdesk portal for the first time the language however is still set to English. They are not prompted with a choice of language or e-mail as the knowledge base suggests ( http://www.lansweeper.com/kb/195/choosing-the-help-desk-language.html ).

Is there a way to set the default language to Dutch for all new users when they aren't prompted?
Do users who create a ticket by e-mail get the correct default language?
Is there a way to mass-edit existing users to the correct language?

Regards

[Bruce_B · Accepted solution]

The issue with the default language sometimes not being used for new users has been resolved in version 6.0.0.45. Though if you have users whose accounts were created before you updated to version 6.0.0.45 it could be possible that they're still set to an incorrect language. With this in mind we recommend the following steps:

• Set up your default language in Lansweeper, with the aid of this article. Any new users added after this change will respect the default language setting.
  
• If you want to change the default language of multiple users at the same time you can do so with a database script:

1. To find out the language ID of the language you want to use, go to Reports\Create New Report, clear all tables from the editor and drag in tsysLanguages, click the asterisk to select all. Give the report a title and click Save&Run. Find the languageid number for the language you want to use in this list.
   
2. Before running any database scripts we recommend backing up your database, by following this guide.
   
3. Go to Configuration\Database scripts, copy/paste the code below and click Execute SQL Code. This script will set the language of all your users to German.

UPDATE htblusers
SET language = 34

[Susan_A]

We fixed some issues with the default language not being respected. Could you contact support@lansweeper.com for a pre-release version of Lansweeper with a fix, which is not listed on our general download page yet. Ordinarily, a new user's language should be set to the default language configured under Configuration\Translations, unless the user selects another language. A user can configure his preferred language and other user specific options by clicking the gear icon next to his username in the upper right corner of the web console. The default language configured under Configuration\Translations should apply to both users logging into the web console and users contacting the help desk via email.

There is no built-in option at the moment to mass edit the language settings of existing users, though this feature is on our customer wish list and you could potentially perform mass edits of language settings by running a database script.

[IT_Admin]

Same problem here (evaluation user, Service 6.0.0.22, Website 6022)

Best regards,
B. Frei

[senior_B_O_F_H_]

I have the exact same problem, question and feature request.