Deleting Attachments

[wgonzalez_hope]

Hi,

I can't seem to find a function within the Lansweeper helpdesk that will allow me to delete attachments from a ticket .

Please help.

Thank you

[cbradbury · Accepted solution]

You need the 'Delete Attachments' permission in /configuration/HelpdeskUsers/ > User Roles.

Then, you get a little delete icon next to attachments.

[wgonzalez_hope]

cbradbury wrote:
You need the 'Delete Attachments' permission in /configuration/HelpdeskUsers/ > User Roles.

Then, you get a little delete icon next to attachments.

Thanks that worked out.