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wgonzalez_hope
Engaged Sweeper
Hi,

I can't seem to find a function within the Lansweeper helpdesk that will allow me to delete attachments from a ticket .

Please help.

Thank you
1 ACCEPTED SOLUTION
cbradbury
Engaged Sweeper II
You need the 'Delete Attachments' permission in /configuration/HelpdeskUsers/ > User Roles.

Then, you get a little delete icon next to attachments.

View solution in original post

2 REPLIES 2
cbradbury
Engaged Sweeper II
You need the 'Delete Attachments' permission in /configuration/HelpdeskUsers/ > User Roles.

Then, you get a little delete icon next to attachments.

cbradbury wrote:
You need the 'Delete Attachments' permission in /configuration/HelpdeskUsers/ > User Roles.

Then, you get a little delete icon next to attachments.



Thanks that worked out.