Deleting tickets

[CJBoat]

I have assigned the permission for my admin+agent users to be able to delete tickets, however we are not receiving the function. I have attached a screenshot of the only options we have.

[rsellers]

Interesting... I have my accounts ad admin + agent and I don't see these options even after I logged out and back in. I have a couple test tickets I made earlier and can not delete them nor see any option to delete them. I also am trying to get the "Change State" selection to show "Closed" as an option and don't see it even though I have a Closed state configured.

Suggestions?

[Karel_DS · Accepted solution]

In order for permissions to take effect a user has to log out of Lansweeper after applying the new permissions. If you're using the custom login, using the 'Log out' button should suffice. In case you're using integrated authentication, a web browser restart will be required.

[Chadh]

I had a similar issue. I believe what worked for me was clearing the cache of the browser in order to get the feature to show up.