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Linking tickets

HiOld tickets for the same request here on older versions here: Linking Tickets? - Lansweeper Community - 49726Linked Tickets - Helpdesk Workflow/Subordinate Tic... - Lansweeper Community - 30686Has anyone found a practical solution to link tickets?W...

ITdude by • Engaged Sweeper II
  • 3565 Views
  • 4 replies
  • 2 kudos

Inventory Management

We've been using LANSWEEPER here for several months and we love it. Worth every penny!However, I feel like we've only scratched the surface in learning what it can do, and in some ways I think we've got it into our heads that it can do certain thing...

MikeFulton by • Engaged Sweeper II
  • 13517 Views
  • 7 replies
  • 2 kudos

Reg_Binary Scanning - Some working, some not

I have seen the posts about reg_binary not being supported.I'm not trying to decode the value but just match the encoding to determine the difference which assets are tied to an old parameter. When setup to scan, about 40 of the 450+ assets came back...

wolfflow by • Engaged Sweeper
  • 1139 Views
  • 1 replies
  • 0 kudos

Resolved! Assets dont get rescanned by LsAgent

Hello everyone, How long does a Windows PC have to be switched on for the LsAgent to send the data?Is there a certain interval at which the service sends the data to the relay server? Unfortunately, I could not find this information in the documentat...

Groove by • Engaged Sweeper II
  • 2892 Views
  • 3 replies
  • 0 kudos

Duplicate assets in cloud

In my site, I have a laptop listed twice.  One of them is from the main scan, but it's not domain-joined, so I'm using LsPush, which created a second asset, but Lansweeper doesn't recognize it as a duplicate. In Asset deduplication in Cloud - Lanswee...

edbarton by • Engaged Sweeper
  • 2018 Views
  • 3 replies
  • 0 kudos

New ticket creation not emailing the user

We are trialing helpdesk and having an issue getting auto responses when a user creates a ticket. I have an office365 email account tied to Lansweeper support@xxxx.org. If a user sends an email to support@xxxx.org we get a new ticket in helpdesk ju...

dledger by • Engaged Sweeper III
  • 12194 Views
  • 5 replies
  • 0 kudos