Description update fails via API after a note is added (Lansweeper onprem)

[TechReg_Sat]

Hi,

we are integrating lansweeper in an internal workflow and we bumped into the following bug.

Editing ticket with API description doesn’t update the description and remove notes instead of conserving note and updating subject

• Reproduction: 100%
• How To:
  • There is no wait between the ticket creation and the note creation
• Create a ticket by using API
• Automatically catch the tiketID from the api’s answer and create a note
• Observe the ticket has been well created with its related note
• Update the ticket description with editTicket endpoint
• Observe the answer from the api return Success: True, but the ticket description is not updated
• Observed:

On the screenshot, we can see the edit ticket parameter is sent, but the answer does not update the description field as expected

• Expected

When we check the ticket in the UI we can see a change in the history:

But the description stays unchanged. 😕

Is it an expected behaviour or a bug?
Does anyone know a workaround for this?

Many thanks.

Jose

[Obi_1_Cinobi]

Hello there!

If you still need technical assistance with this issue, please raise a support case: https://www.lansweeper.com/contact/contact-support/

If you need technical support and have issues with accessing the Support Portal, please use this URL instead: https://www.lansweeper.com/contact/contact-support-case/

Also, please be aware of our upcoming community activities: https://community.lansweeper.com/t5/general-discussions/a-new-lansweeper-community-and-support-exper...

[TechReg_Sat]

HI @Obi_1_Cinobi , I did it . case number 00805258

thanks

[Obi_1_Cinobi]

Found it! The issue will be passed on to our development team for review.