Device indentification

[Juha_Otava]

Hello,

one of our office printers had a faulty network card which was replaced.

Now Lansweeper identifies printer as a new device because MAC address has been changed. However serial number and rest of metadata Lansweeper reads is the same it used to be. Is there a way to merge data based on serial?

[Esben_D]

Unfortunately not, Lansweeper uses MAC address as a unique identifier as mentioned here: https://www.lansweeper.com/knowledgebase/how-lansweeper-uniquely-identifies-assets/

There is no way to manually merge them either so you can either mark it if you want to keep it or just delete it.

[Juha_Otava]

Charles.X wrote:
Unfortunately not, Lansweeper uses MAC address as a unique identifier as mentioned here: https://www.lansweeper.com/knowledgebase/how-lansweeper-uniquely-identifies-assets/

There is no way to manually merge them either so you can either mark it if you want to keep it or just delete it.

Thanks for sharing information. I will keep both as deleting old id would also delete print count information. I think it would be better to use similar approach like for monitors is used.