How do I force Lansweeper to dectect name changes

[tboege]

In Lansweeper I have a mark in "Detect when a Windows computer has been renamed."

I have now reinstalled a number of Windows computers with a new name, but Serial, MAC and Hardware model. But the name change is not detected, and I now have the computer listed in LS as two differenct computers.
So name change is not detected.

The computers are listed in the report: "Asset: Duplicate Serial Number".

Can I force Lansweeper to reconsider merging the computers?

[Esben_D]

There is no way to force it. All you can do is enable rename detection.

I'd recommend going over the requirements list in the linked article. If you meet the requirements but no merge is done. You're best off contacting our support team so they can take a look if something else might be causing the issue.

[CHRLAU]

I have same problem.