Different types of tickets?

[valaha]

Is it possible to have different types of tickets?

That is for customers to fill in their dashboard? Having choice of things like:

Application for new team-group
Ticket for support
Ticket for equipment

Why do I want this? Because in some cases I need to get certain information that users not always remember to tell us about.

[valaha]

silly me! Have been using it for my agents but did not realise that it is in the dashboard for the users. thanks.....

[brandon_jones · Accepted solution]

Yes. Head to configuration and Ticket content. There you can add ticket types and also custom fields. You can also choose to make fields required.

valaha wrote:
Is it possible to have different types of tickets?

That is for customers to fill in their dashboard? Having choice of things like:

Application for new team-group
Ticket for support
Ticket for equipment

Why do I want this? Because in some cases I need to get certain information that users not always remember to tell us about.