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Resolved! Help Ticket Catagories

We are currently using Trackit and looking at switching over to Lansweeper for our helpdesk management system. In trackit we have some catagories that if choosed will make a second drop down available, or maybe even a third. How can this be accompl...

Second Helpdesk Queue with separate incoming email

Right now, if someone emails it@domain.com, Lansweeper will create a Helpdesk ticket.I want to know if it is possible to create a second incoming email (devops@domain.com) and have it create a ticket for a completely separate group of people.In the e...

hcssit by • Engaged Sweeper
  • 6617 Views
  • 3 replies
  • 0 kudos

already successful

Hi Lately, whenever I deploy several packages in Lansweeper on to a machine (one after the other), Lansweeper will try to deploy previously successfully deployed packages before trying to deploy the one I just tasked.For example:I just set up a new n...

Access Knowledgebase

Hi,using 8.0.130.12If i create a new article in knowledgebase i get the error messageWebServer Error "Object reference not set to an instance of an object".This happens on a Lansweeper ScanServer with IIS and also on a seperate ScanServer with IIExpr...

daigls by • Engaged Sweeper III
  • 5407 Views
  • 1 replies
  • 0 kudos

Can't see PCs plugged into phones

Hello, I just fired up a trial for Lansweeper. I'm trying a few of our remote sites first, based on IP range. In this particular location almost all of the PCs are connected to Cisco VOIP phones. (The 'computer' port on the back of the phone) Lanswee...

javeryt by • Engaged Sweeper
  • 4754 Views
  • 3 replies
  • 1 kudos

Dell Monitors Warranty Info

Hi All,New to Lansweeper and have been looking at the warranty lookups.I have entered the monitors Dell Service Tag into the serial number field (same a dell laptops).I still don't have warranty info populating.Is there something I have missed?Cheers...

Resolved! Helpdesk - Dispatching Rules

Hi all, I'm working on setting up the Lansweeper helpdesk for our company. Along with that, I'm trying to setup email dispatching rules so that when users send an email to helpdesk@domian.com the ticket will get auto-assigned to a ticket type and tic...

afoley by • Engaged Sweeper
  • 3655 Views
  • 2 replies
  • 0 kudos
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