Our business is moving away from our parent domain that we have been embedded with for an extensive time. Both are building new domains. We are building out new domain and not carrying over any SID history for accounts. How will this affect the ticketing system? We will be using the same usernames for authentication. I do not know how this will affect agents and tickets associated when we move and set this back up.
Another question, what is the best plan of migration? Install a new server and import the DB? Unjoin from the old domain and rejoin to the new domain with the admin account enabled for setup?
Any help or guidance would be appreciated.
