→ The Lansweeper Customer Excellence Awards 2024 - Submit Your Project Now! Learn More & Enter Here

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ykzm2021
Engaged Sweeper
Hi,

I need some help about the configuration for the helpdesk module.

We configure the E-mail account of the support account internal and the Exchange configuration. All it's work, we receive the email, it create the ticket.

But the trouble is this account/email address become a CC user on each ticket.
How can you remove it?

The second trouble is, each change on the ticket, it make a loop and send an email each minute to the user and itself.

Thank for your help.
0 REPLIES 0