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jdj522
Engaged Sweeper


We have an issue with Lansweeper and logins, where myself and another admin (the only two people in the org who actively use LS) are pushed back to the login page every single time a new action is performed.

Login: Successful.
Click Servers tab following successful login: Back to Login page
Login again: Successful
Servers page visible/accessible.
Click Hardware tab: Back to Login page
Login again: Successful
Hardware page visible/accessible.

You (hopefully) get the idea. Obviously, something is misconfigured somewhere, but damned if we have been able to figure out just what the flying fudge that would be.

Any resolution or help toward a resolution is greatly appreciated.

Server 2k12. Up to date
Lansweeper version: 6.0.130.62 (Has happened with all versions installed over the last year.)
1 REPLY 1
Esben_D
Lansweeper Employee
Lansweeper Employee
This sound very much like an AV issue. It is known that some AV software, when scanning the Lansweeper folder, will try to change or even remove files. This change will cause Lansweeper to force users to log in again.
This behaviors is also explained in this knowledgebase article: https://www.lansweeper.com/kb/206/automatically-redirected-to-login-screen.html

I would recommend excluding the Program Files (x86)\Lansweeper folder from your AV scans.

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