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‎05-22-2025 11:56 AM

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‎05-23-2025 12:04 PM
Hello Frank,
sorry, think i dont explain me right.
I would like to offer the user a feedback function after the ticket is close; kind like i like the solution or im not happy with this solution,.. somethink like this
Hope I can explain now what im looking for
Regards
Marco
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‎06-05-2025 09:55 PM
We don't have a built-in feature for this, you would have to implement it outside of Lansweeper somehow or send it manually.
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‎05-22-2025 02:07 PM
Hello Marco,
You can enable mail templates to be sent to users. These can be enabled when tickets are updated, status changes, and when an agent replies on a ticket.
The outgoing templates can be configured under Configuration\Email templates.
