Hey @Dave_LaFleur
We would love too, but as we know it, the freshservice platform has a limitation, it has no facilliation for middle ware, so cannot perform ETL like functions with integrations as there is "nowhere" for that code to run in the platform. So this significantly limits the functionality we can provide in an integration compared to other products like Service Now or jira service management or Halo ITSM.
If something has changed, we would love to know (if you know anyone at Freshservice you could ask) as we would be very open to working with them to provide a much richer integration and much better data to their cmdb.
Thanks
Cass
