This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
We’re currently experiencing a high volume of support requests, which may result in longer response times — Thank you for your patience and understanding.
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Sign in/Join

Resolved! missing Custom OID scanning in cloud interface

Hello,I downloaded and installed on-cloud Lansweeper version 12.5.0.7.I'm looking to find the Custom OID scanning menu but I can't find it.My version is demo (within the 14 days) and I also installed Network Discovery Hub 4.5.5., linked to my cloud L...

Custom OID Scanning Problem

Hi there.I imported the Aruba MIBs into my Lansweeper, but they are not returning any information.I followed these three guides.Troubleshooting SNMP scanning issuesScanning extra SNMP data with custom OID scanningTroubleshooting custom OID scanning i...

gcosta by • Engaged Sweeper
  • 3076 Views
  • 2 replies
  • 1 kudos

12.5.0.7 Stuck on Update in Progress

I tried updating our Main Lansweeper On prem server to 12.5.0.7 but it just stuck on 1110 out of 1150 processing script. Waited for almost an hour and nothing happened. had to revert back the VM just for the Lansweeper website to be online again. Any...

Jojo27 by • Engaged Sweeper
  • 253 Views
  • 1 replies
  • 0 kudos

Sync Server Down - Tried Everything

The sync server for one of our clients is listed as down but when I log into the web console the only issue is that it can't connect to the cloud site. I've tried the instructions in https://community.lansweeper.com/t5/sites/scan-server-status-unknow...

Resolved! Problem with update from 12.3.2.5

Hello everyone,I'm currently still on version 12.3.2.5. With this version, I set up a second scan server, which is working very well.However, I’m unable to update to a newer version, and I'm not sure if this issue started after setting up the second ...

Resolved! LS 12.5.0.7 Edit report error

I see error when try to edit report in the LS 12.5.0.7:{"Error":"Internal server error: Could not load file or assembly 'Newtonsoft.Json, Version=6.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed' or one of its dependencies. The located assem...

Resolved! Haven't received license key

I paid for my Lansweeper subscription last week but have not been sent a license key (Cleverbridge reference number: 494212029). This is despite contacting the agent who sold me the subscription, and Lansweeper Sales. Can this key be expedited please...

LS 12.5.0.7 Windows Assets Duplicate

We have FDQN domain name mydomain.core.loc but NETBIOS name is mydomain2.After update to 12.5.0.7 LS have created some duplicate assets in each domain namespace. 2025-06-05 17:27:43,475 [mydomain2\OVT05546W\1] INFO AssetName:OVT05546W AssetUnique:myd...