General Discussion Forum - Lansweeper Community

SMBiosAssetTag - Does this show up in Lansweeper Sites/Agent Scan?

When we configure devices we run a script where a technician enters the computer hostname and the 7digit asset ID from the sticker they put on the physical device.That 7digit asset ID get's written to the bios, and then within Windows you can run thi...

How to raise a support request in Lansweeper?

Hello All,I am unable to raise a support request in Lansweeper.Can some body help me out with this?It is for the below issue:We are not able to discover hosts/assets in LanSweeper, even after their creation.

Barcodes for asset managment

Hellowe need to get some asset labels printed so we can start asset tagging hardware.we would like this asset to work with a barcode scanner, to allow us to update our records.does lansweeper work with regular barcodes, and not just QR codes?has anyo...

Resolved! Tracking Time Worked on Helpdesk Tickets

Is there anyway to manually or automatically set an amount of time a ticket would've taken? I've noticed one of the reports that are included in the lansweeper install called "Helpdesk: Time Worked per ticket" and I noticed that the timeworked column...

Issues with intune syncing

We are trying to sync our Intune IOS devices to Lansweeper. This has been working and most devices are synced but we noticed today that about 10ish devices are not syncing to lansweeper. Can I get some help getting this fixed?

Asset Management Advice

HiWe have lansweeper, scanning our domain.we have access to the onsite and cloud version of Lansweeper.we haven't so far, carried out any work with Asset management. but we now want to go ahead and start asset tagging PCs, Laptops, Monitors, Docks et...

overly aggressive hover menus

Is there any way to turn off the hover menus or set them to they don't activate the exact instant your mouse touches them? When I move my mouse down from my tabs bar and touch the Scanning tab or Knowledgebase tab inadvertently, I have to mouse elsew...

Resolved! Credentials error when scanning machine with agent installed

I've got a server (at least one) that is not on the domain, has Lsagent installed, but when scanned from my on prem Lansweeper server returns a 'No valid credentials found' error. If the agent is installed, it should not require credentials, right? ...

General Discussions

Topics in this forum

SMBiosAssetTag - Does this show up in Lansweeper Sites/Agent Scan?

How to raise a support request in Lansweeper?

Barcodes for asset managment

Resolved! Tracking Time Worked on Helpdesk Tickets

Issues with intune syncing

Asset Management Advice

overly aggressive hover menus

Resolved! Credentials error when scanning machine with agent installed

Update BIOS Precision 3650

Create Time Chart

Juniper Switches scanning incorrectly

When Updating the Scan Server, does that restart e...

Scanning Issues

Credentials error when scanning machine with agent...

Wrong user scaning

Remove duplicated Asset to User Relations

Helpdesk email rules

Windows 11 25H2 with lspush don´t discovery the fu...