Hello Lansweeper customer,
Benefits for this integration is that as an issue is created in Jira, taking the MAC, IP or userdetails associated with the issue creation Lansweeper will be queried and the associated asset (and its details) will be synced to the Jira Issue. This means that Jira service desk agents don't have to work blind, without the complete and accurate details of the assets associated with the issue. Additionally Jira agents can query Lansweeper (using IP, Mac or user details) for additional asset details perhaps not first associated and add them to the ticket too. The details returned to Jira from Lansweeper are the basic asset profile, but to be sure we also include the hyperlink for that asset so that the Jira agent can go directly to Lansweeper, and that asset for the complete profile. I hope this helps with understanding the value of this integration, for Jira customers, with Lansweeper. PLease let me know if you have further questions or watch the product demo (via link in the original post).
