An ongoing issue from Friday that we are waiting for senior support for:
Our Lansweeper on-prem stopped working Friday morning. Logging into the server, the Lansweeper Service was stopped. Trying to restart it did not work, it went to "restarting" then back to "stopped." IISExpress and LansweeperLocalDB were both running. We had this issue in September and rebooting the server helped. This time, it did not work. Following support instruction, we attempted to upgrade the installation which failed and threw an error about the Lansweeper Service not being found. Checked the server, and Lansweeper Service is missing from the Windows Services menu and LansweeperLocalDB is stopped. Tried to restart it and it stays at stopped. We were then told to try installing using the "Easy" install method after moving our backup files. This did not work and threw the "Lansweeper LocalDB Service install failed. ErrorID: -1" error again.
Infrastructure was able to bring the LocalDB back up and running, and we attempted the reinstall of Lansweeper once more, only to have the error for Lansweeper Server come up and the install failed. Lansweeper Service is still missing and LocalDB cannot be started again (IISExpress can be started and stopped without issue). We have a renewal coming up and it's hard to pitch renewing when we can't use the service we are paying for. It's been 3 days now and from scouring the forums, it does not appear anyone else has had this issue before. If so, I'm hoping someone who had this happen may have a possible solution.
Thanks!
UHM's "Lansweeper Guy"
