Has Anyone Setup a new HP Warranty API Key?

[Nick-C]

I was excited to see that HP Warranty scanning is available again in the new 2.5.2.3 update right up until I tried figuring out how to get one of these API keys.

I've seen the updated documentation and sadly this doesn't seem to correspond to anything on HP's dev website:

https://community.lansweeper.com/t5/sites/enable-warranty-tracking/ta-p/70334#HP

None of the groups listed on HP's site indicates it will provide access to the Warranty API so if you skip the initial group selection page you can then see some more options including HP Client Management (which does mention Warranty tracking), but this then goes to a placeholder page with no further info. The other possible option is HP Proactive Insights but this then requires another login which indicates you need to be a paying customer to access anything further.

Am I being blind here and missing something obvious or have HP management to create yet another abomination of a website that is impossible to navigate?

It would also be great if the lansweeper docs could get updated a bit to reflect this and hopefully provide some updated guidance.

[iainpuk]

having same issues as Simon, and already have a dev account, there is no listing on the main login page for warranty API, so have reached to them direct via email address supplied by Gillian.  Haven't done a CC request as quick for our weekly Change Control meeting, for LS planned outage for upgrade to 12.5.40, to give Dark Mode and HP warranty fixes.......bit let down by HP, that this still cant be done, just to get an API key and secret generated.  Website design/workflow are terrible, very similar to their laptop build quality these days!!!

[SimonWhitfield]

I'm still stuck. I already had a HP account so going to the developer page just signed me in with that. Now none of the further steps can be completed.

[Gilian]

No expert in how the HP developer page works, but could you try by using a different email address, perhaps a shared mailbox from your team and restart the process using that one?

[SimonWhitfield]

Tried that and the steps you provide are just not what you see.

When following the link to signup for the API you get an access denied like HP are not allowing you to access it.

[Gilian]

It can take a few days before actually getting access to the API as HP approves this manually. Can you reach out to warrantyapi.customers@hp.com ?

[SimonWhitfield]

When you say get access to the API, do you mean being able to access the page at this link.

https://developers.hp.com/hp-warranty-api-hp-warranty-api-pilot-companies/hp-warranty-api

As I not even been able to register for access, so there seems like at the moment there is nothing for HP to approve.

[Gilian]

@SimonWhitfield 

This Form is within the developers Portal: https://developers.hp.com/

You need to create an account on the Portal and there is a section "HP Warranty API - Registration Page": https://developers.hp.com/hp-warranty-api-registration-page

[SimonWhitfield]

Not available. In all the groups available to join none are HP Warranty API. And when clicking on the link you provided I just get an Access denied.

[Gilian]

We updated Enable warranty tracking - Lansweeper Community with the last info we received from HP. Can you retry using those instructions? If that still doesn't work, can you contact warrantyapi.customers@hp.com to gain access to the HP warranty API with your HP developers account?

Contact via mail is part of the process regardless:

Thank you for contacting HP Warranty API Operations Team and for your interest in interlocking with the HP Warranty API Tool. We invite you to complete the enrolment process to ensure a smooth onboarding experience onto the HP Warranty API Tool.

Please follow the steps mentioned below. Should you have any questions or need clarifications, please contact us at warrantyapi.customers@hp.com.

Step 1:  Register on the HP Developers Portal (if you are not already registered) with your company/business email address (NOT your personal email address). 

Step 2:  Send a reply email to  warrantyapi.customers@hp.com confirming your registered email id. Copy (cc:) your HP Account Manager/HP Contact in this reply email. 

Step 3:  Await a follow-up reply email from warrantyapi.customers@hp.com with further instructions. 

We look forward to working with you closely on the HP Warranty API over the next 2-3 weeks during which we will evaluate your use of Warranty API. In the end, we will look forward to receiving your feedback on the process to gain access to Warranty API as well as its usage.