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mike1013
Engaged Sweeper II

We have noticed that when you choose a end users device and then clicking on the history tab it can take 3-5 minutes to open. I noticed that the cpu usage on the server is high 80-95 percent during this time causing this issue. Once the CPU drops down the history tab opens in several seconds. It seems to happened every two hours so I assume a job of some sort it running. I have been monitoring Jobs, Reports and scans but cannot figure out what is causing this. Anyone has run into this?

Thank you 

1 ACCEPTED SOLUTION
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

The refresh intervals for reports can be found under Configuration\Report Options in the Advanced Report Settings section.

Obi_1_Cinobi_0-1674122346673.png

 

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3 REPLIES 3
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

As a first step, I would recommend going through the cleanup steps in this KB article: https://community.lansweeper.com/t5/troubleshooting-your/clearing-tables-to-free-up-space-and-improv...

Should the cleanup not improve performance, then I suggest you contact the technical support team with this one.

To contact support: https://www.lansweeper.com/contact-support/

Actually I noticed when all reports is updating it makes the server run extremely slow. I cannot seem to find when this is scheduled. I am assuming it happens constantly through out the day? 

Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

The refresh intervals for reports can be found under Configuration\Report Options in the Advanced Report Settings section.

Obi_1_Cinobi_0-1674122346673.png