Community FAQ
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
PapaTuck
Engaged Sweeper III

I was informed today that there is a file (.xlsx) on one specific system that Lansweeper sees as an installed Windows store app. I have been asked if this can be corrected? 

 

 

2 ACCEPTED SOLUTIONS
ErikT
Lansweeper Tech Support
Lansweeper Tech Support

Hello there! 

 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.

View solution in original post

Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

 

Lansweeper mimics your Windows' Add/Remove Programs menu when scanning the registry for installed software. Therefore, it will display the software names as they appear in your registry. More information on how Lansweeper scans software can be found in our knowledge base: https://community.lansweeper.com/t5/managing-software/view-and-scan-software-installations-on-window...
 
The (remove only) addition means this software can only be uninstalled, it cannot be repaired or changed like some other software can. This falls outside of Lansweepers' support, but more information can be found here: https://superuser.com/questions/278917/what-does-remove-only-mean-for-installed-programs-in-windows-...

View solution in original post

3 REPLIES 3
PapaTuck
Engaged Sweeper III

Thank you. Any idea why a software is tagged as (remove only) in Lansweeper? For example: Apache Directory Studio - (remove only)

Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

 

Lansweeper mimics your Windows' Add/Remove Programs menu when scanning the registry for installed software. Therefore, it will display the software names as they appear in your registry. More information on how Lansweeper scans software can be found in our knowledge base: https://community.lansweeper.com/t5/managing-software/view-and-scan-software-installations-on-window...
 
The (remove only) addition means this software can only be uninstalled, it cannot be repaired or changed like some other software can. This falls outside of Lansweepers' support, but more information can be found here: https://superuser.com/questions/278917/what-does-remove-only-mean-for-installed-programs-in-windows-...
ErikT
Lansweeper Tech Support
Lansweeper Tech Support

Hello there! 

 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.

General Discussions

Find answers to technical questions about Lansweeper.

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now