How to ignore iBridge device on Apple MacBook Pro with Touch Bar?

[ruggj]

Hi,

We have some new Apple MacBook Pro's with the new Touch Bar, but we are having some issues with scanning these assets in Lansweeper.

Currently, we can scan one MacBook Pro ok but if Lansweeper scans another MacBook Pro it replaces the first asset. After looking through the Lansweeper forums we confirmed that Lansweeper is using the MAC address as a unique identifier, which normally would make sense as this should be unique however the new MacBook Pro uses the same MAC address for the iBridge Ethernet device on each device which we believe is used by the Touch Bar. Since this MAC address is the same it appears that Lansweeper is considering the second asset the same as the first asset since it can match a MAC address and is replacing the original asset with the last scanned asset.

This appears to be consistent with all of the new MacBook Pro's we are using, however we are only using 3 so I cannot conduct a larger test to confirm if this is on every MacBook Pro with the Touch Bar or if it has just been the case for the batch we purchased, but we have raised this with Apple regardless.

As a temporary workaround, is there a way we can ignore scanning the iBridge device in Lansweeper so we can see both assets in Lansweeper?

Regards,

Jarrod

[ruggj]

Hi Bruce,

Thank you for your response, running the SQL script you provided resolved the issue.

Regards,

Jarrod

[Bruce_B · Accepted solution]

We were made aware of this adapter a few months ago and we've automatically blacklisted it in our next Lansweeper release. It does indeed cause unwanted asset merging currently, as it's a generic MAC address.

You can already manually add this MAC to the blacklist by running a script:

• Take great care when running any database script, we recommend always taking a backup first
  
• Verify that the MAC address in the script below is correct, afterwards you can paste the script under Configuration\Database Scripts and click Execute SQL Code.

INSERT INTO tsysMacBlacklist (MAC, Comment) VALUES ('AC:DE:48:00:11:22', 'Mac iBridge')
GO
UPDATE tsysupdate SET MacBlacklist = GETDATE()