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‎07-15-2020 11:15 AM
Hi there,
currently we have licenced Lansweeper for 500 assets, but i guess that doesn't matter.
We have a Failover cluster with 7 nodes (all with W2016 datacenter) and I have problem that I cannot re-scan them.
That means I don't have actual info about running Hyper-V clients on the host, nor the event log entries etc.
Interesting part is, that If I remove one of the nodes from Lansweeper and re-add them back. It will successfully scan it. But when I hit "rescan assets" I always get red date in "last tried" with no error or indication what is happening.
I even installed LS agent and yet, I only have info from the date I manually add them to Lansweeper.
- I checked FW, AV, just everything.
Can I ask for help how to resolve this?
thanks
currently we have licenced Lansweeper for 500 assets, but i guess that doesn't matter.
We have a Failover cluster with 7 nodes (all with W2016 datacenter) and I have problem that I cannot re-scan them.
That means I don't have actual info about running Hyper-V clients on the host, nor the event log entries etc.
Interesting part is, that If I remove one of the nodes from Lansweeper and re-add them back. It will successfully scan it. But when I hit "rescan assets" I always get red date in "last tried" with no error or indication what is happening.
I even installed LS agent and yet, I only have info from the date I manually add them to Lansweeper.
- I checked FW, AV, just everything.
Can I ask for help how to resolve this?
thanks
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‎07-20-2020 02:35 PM
Hi,
This could be a specific case, and will require some troubleshooting.
Could you please send a mail to support@lansweeper.com
Please add screenshots of the scanned assets, before and after the rescan.
This could be a specific case, and will require some troubleshooting.
Could you please send a mail to support@lansweeper.com
Please add screenshots of the scanned assets, before and after the rescan.
