I've giving a user "Access Website" role but they are still getting 401-unauthorized access

[LithiumKid1976]

Hi

I've giving a user "Access Website" role but they are still getting "401-unauthorized access"

ive restarted the browser, but still the same,


any suggestions?

thanks

[LithiumKid1976]

Just checked it this morning, and it prompted the user for his login details. (which it hadn't done before)

anyway, its working now, thanks for your help.

[Daniel_B]

Could you send a mail to support@lansweeper.com with the following

• link to this forum topic
  
• screenshot of the error message, including the address bar with the URL
  
• screenshot of your setup under Configuration\Website access
  
• information if you are using IIS Express or IIS

[LithiumKid1976]

Hi Daniel,
Ive tried the suggested fix, but its still the same. still getting

"Server error"
401-Unathorized access: Access is denied due to invalid credentials"

Version of lansweeper is v5300

thanks
D

[Daniel_B · Accepted solution]

This might be related to the browser not showing a login prompt. Please refer to this KB article in order to resolve this issue.