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Resolved! Bosch VOT-320 cameras not added to assets

Hi all. I have a very strange issue that requires your assistance. I have 50+ Bosch VOT-320 thermal cameras that I need added to Lansweeper. The issue that i am having is that only the last unit scanned is saved in Lansweeper and its information repl...

Resolved! Disabled AD Assets not removing even after service restart

Hi,Has anyone experienced old disabled computer accounts still showing up and not removing from lansweeper ( 11.2.0.3) DB.Under Cleanup Options i have the following options selected Remove computers not found in on-premises Active Directory from the ...

BarryFox by • Engaged Sweeper
  • 1465 Views
  • 1 replies
  • 1 kudos

Helpdesk Agent access to all the tickets

Hello,I've configured some agents to have limited rights. They are part of a team that is only linked to two types of tickets. The field "Allow full access to all tickets regardless of team or type" is disabled in the configuration.Unfortunately, the...

NTIC by • Engaged Sweeper
  • 511 Views
  • 1 replies
  • 0 kudos

Scanning credentials_how are they passed along

Lansweeper documentation points out the passwords of submitted creds are always encrypted and eventually these credentials are passed to assets and mail servers in order to access them. I'm looking for a bit more clarity on how the credentials are pa...

Langod88 by • Engaged Sweeper
  • 706 Views
  • 1 replies
  • 0 kudos

MacBook Scanning - Missing information

Hello,I am unable to scan MacBooks properly. I followed the installation guide for LsAgent as well as set up a scanning credential, target range, linked the scanning credential to the range. All that comes through is that it was scanned properly and ...

rinks by • Champion Sweeper
  • 759 Views
  • 1 replies
  • 0 kudos

Lansweeper Essential free 100 assets

Hello,Can I ask a question related to free Lansweeper Essential?I have checked on the Pricing page, Lansweeper has a Free product for 100 assets, but I cannot register. After I sign up will be redirected to the trial Cloud product.Could you please gu...

Taipm by • Engaged Sweeper
  • 560 Views
  • 1 replies
  • 0 kudos

SALTO Door Access Controllers

Good morning,We are in the process of revamping our door access control, and have gone with "SALTO" as our vendor for software/hardware.  I added the IP range to scan and it picked up the "head unit" (controller) but it really only gives us the ping,...