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tlonde
Engaged Sweeper II
Hi folks,
I'm wanting to include ticket priority in the outgoing email template for agents after a ticket is assigned to them. However, I'm having trouble coming up with the correct parameter to put into the template. I've tried [priority], [ticketpriority], and even ones like [htblpriorities.priority], and none of them are doing the trick. Is this something that can even be done? And if so, what do I need to do in the template to make it functional? Thanks!
3 REPLIES 3
ChrisDurham
Engaged Sweeper II
This would be a great feature to add - as well as other fields such as description, custom fields etc
davejohnson01
Engaged Sweeper II
I wish you would expand the tags as well!
Esben_D
Lansweeper Employee
Lansweeper Employee
The tags that can be used are listed at the bottom when you are editing a template. Unfortunately, ticket priority is not an option as a variable tag.

The best thing you can do is create multiple templates, one for each priority (selected at the top).