Hi folks,
I'm wanting to include ticket priority in the outgoing email template for agents after a ticket is assigned to them. However, I'm having trouble coming up with the correct parameter to put into the template. I've tried [priority], [ticketpriority], and even ones like [htblpriorities.priority], and none of them are doing the trick. Is this something that can even be done? And if so, what do I need to do in the template to make it functional? Thanks!