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Deploy package - add registry key to HKCU

Hi,We need to add a couple of registry keys under HKCU and thought LanSweeper might be able to help.At the moment I have created a deployment package with a Command type entry.One example is:REG ADD HKCU\Software\Key\Key\Key\ /f /v Value /t REG_DWORD...

darrkon by • Engaged Sweeper II
  • 14441 Views
  • 7 replies
  • 0 kudos

Duplicate Items

Hello,Since we've replaced the DNS-Servers in the DHCP-Scope I noticed several duplicate items.How can this best be resolved, so the history of the items is retained? Maybe it has another cause, but I've noticed it after the DHCP-Scope has been modif...

tvengel by • Engaged Sweeper
  • 1567 Views
  • 0 replies
  • 0 kudos

No incoming Mails after update 8.4.100.9

Hi, everyone,we installed the 8.4.100.9 update today. Since then, no more tickets have been received by mail.I have checked the mail settings several times, unfortunately no success. then I researched the mailtester.exe and found out that the connect...

SB2021 by • Engaged Sweeper II
  • 4812 Views
  • 2 replies
  • 1 kudos

Resolved! Make agents regular users

Since we cannot use the Helpdesk of Lansweeper, since we already use Another one, I’d like to get rid of the notification that I'm an inactive Helpdesk agent when logging in.But I can't make my user a regular user since Lansweeper tells me that "This...

max204 by • Engaged Sweeper II
  • 24844 Views
  • 9 replies
  • 0 kudos

Active Directory Groups not scanned properly

Hi I have problem with scanning Active Directory Groups which are associated to AD users. I made some changes recently and do not see added AD Groups in AD USER card. I can see old AD Groups to which AD USER belongs but not the new ones.Does anybody ...

Ticket Content Default Value

HiI want to add a textarea in a ticket with a default value. Is it possible ?Example : If a employe quit and have mail i want a textearea with a text for automatic respond with blank to fill.

Admi960 by • Engaged Sweeper
  • 1323 Views
  • 0 replies
  • 0 kudos

New status to mimic Closed

We created a new status that we use for certain types of tickets, called PA Closed. We found that tickets in this status are still considered "active" by lansweeper. We would like them to be considered closed. Is there a way to mark a user created...