Index was outside the bounds of the array.

[jroberts]

We are trying to export data (landlines and other inventory) from Spiceworks and import into Lansweeper. When we go to the Database scripts section of the Configuration page and import the test csvs we created, we get the error "Index was outside the bounds of the array." with no additional information. How should we proceed in completing this import successfully?

Thanks!

[Hemoco · Accepted solution]

Problem resolved via email. The CSV file did not follow the template provided on the Configuration/Scanning Setup/Database Scripts page. You should not remove columns from this template.

[jroberts]

We are on the latest version. We're engaging support.

Thanks!

[Hemoco]

Please ensure that you are running the latest Lansweeper version, as a similar error was fixed in one of our updates. Update instructions can be found on page 176 and beyond of our online documentation: http://www.lansweeper.com/documentation.pdf
Our latest installer can be found here: http://lansweeper.com/Download.aspx

If the issue persists, contact support@lansweeper.com and provide us with:
- Your CSV file.
- Screenshot of the error.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.