Install LsAgent in RHEL8

[Enzo]

Hello. 

I am trying to install the Lansweeper agent (LsAgent) on a RHEL 8 server, but it's not working. Once I run the .run file, it runs but says the software isn't installed.

Can you help me with this configuration?

Thanks.

Enzo

[Katgroup · Accepted solution]

Do you have the installation log, or are any of these present?

• /opt/LansweeperAgent/LsAgent.ini
• /opt/LansweeperAgent/LsAgentlog.txt
• /opt/LansweeperAgent/lsagentconfiguration.xml
• /var/log/LansweeperAgentService.log
• /var/log/LansweeperAgentService.err
• /var/log/LsAgentInit.sh.log
• /var/log/LsAgentInit.sh.err

[Enzo]

Of all the files I have the following:
/opt/LansweeperAgent/LsAgent.ini -> Yes, I have it
/opt/LansweeperAgent/LsAgentlog.txt -> Yes, I have it
/opt/LansweeperAgent/lsagentconfiguration.xml -> I don't have it
/var/log/LansweeperAgentService.log -> I don't have it
/var/log/LansweeperAgentService.err -> I don't have it
/var/log/LsAgentInit.sh.log -> I don't have it
/var/log/LsAgentInit.sh.err -> I don't have it

[Katgroup]

Please create a case for our technical support engineers to contact you and include the logs: Manage Cases - Lansweeper Community

Feel free to PM me the case number.

[Enzo]

Hello -- Try installing again and I was able to fix the problem. The server is firewall was blocking the port.

Thank you for your support.

Enzo

[Mister_Nobody]

Do you install LsAgent v 12.3.0.1 with superuser's rights?

https://www.lansweeper.com/product/download/lsagent/

[Enzo]

Use the root user for the installation.

I downloaded the version from the link below and ran the file according to the documentation.

[Enzo]

Hello.

Yes, I downloaded the agent from the link provided and then executed the file, but it never installed.

I did this on two different servers running RHEL 8.

Thank you.

Enzo.