Hello, we are using a CTI application and would like to integrate Lansweeper. For an incoming call I would like to make the following functions possible:
- Open Lansweeper in the browser and select the employee identified in the CTI application.
- Create a new ticket with preselected employee and preferably with the source field on telephony.
- Open Lansweeper in the browser and select the last used PC of the employee.
The easiest way to integrate would be a defined URL that can be opened in the browser. With this, point 1 already works:
https://lansweeper-server/helpdesk/Tickets.aspx?srch={Contact.NAME}
For a comfortable input of the ticket data I need an editor. A pure transfer of the data via JSON is unfortunately not enough for me.
Does anyone have a creative idea. That would be really great. Thank you.
