Inventory for Remote users

[fw0804]

Is there any way to configure a remote client to connect to the lansweeper server over the internet without a VPN? (Of course we'd have to allow that appropriate ports through the firewall).

[Hemoco]

Others that I know of all use a vpn solution to solve this problem.

[JayCopenhaver]

Hello. I purchased Lansweeper for Inventory AND Help Desk ticketing. I need a way to allow remote users to submit a ticket without being connected to our VPN. Many times, the ticket is saying they can't access the VPN. This was easy to set up with SolarWinds, but I have tried everything I know of can cannot remotely connect to an https connection with Lansweeper. Any help would be appreciated!

[Tim_N]

Hello @JayCopenhaver 
Instead of using the portal, you might consider configuring incoming emails to create tickets. 
If you have troubles with this, here's an article that walks through a few challenges. Helpdesk ticket not created from incoming email - Lansweeper Community - 65633

Otherwise, here's an article that will walk you through a few options for creating tickets. Receive tickets through the web console, email, API, import - Configuring & Using the Helpdesk - Lan...

Hope this helps. 

[fw0804]

We have a lot of remote users and I want to be able to track our inventory. Inventory isn't very useful if we're only able to capture 50% of the computers at our Company. Is there a security risk associated with connecting outside a vpn to collect information? If so, is there any way to encrypt it? Do you have any other suggestions?

[Hemoco]

The scanning is done by the server, so you will need to do it the other way around.
(most likely you don't want to do this)