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Resolved! ignoring eMail senders does not work after update to V7

Hi.After update to V7 the rules for ignoring eMails do not work any longer. "postmaster@" for instance should be ignored and was ignored before.Right now all of this bounces back and re-open a ticket automatically, as the system tries to send a closu...

olgr by • Engaged Sweeper II
  • 9723 Views
  • 7 replies
  • 0 kudos

Ticket history missing

Hi all.I wonder why I can't see sent eMails related to a ticket inside the ticket's history.This is a critical feature to allow an agent to see if the user get informed on something.Maybe there is an option to activate this. Who knows?And if not: Is ...

olgr by • Engaged Sweeper II
  • 5257 Views
  • 3 replies
  • 1 kudos

E-mail Eventlog Alert: User login

Morning Everyone,I am trying to get a email eventlog alert together which triggers every time a specific list of users logs in. We have used eventlog alerts in the past, and the user logon report is working, so I know that it is successfully scannin...

aingram by • Engaged Sweeper
  • 4282 Views
  • 2 replies
  • 0 kudos

Resolved! Lansweeper Crash

Anyone else having issues with the service crashing after upgrading? Server 2016 here.Faulting application name: Lansweeperservice.exe, version: 7.0.30.61, time stamp: 0x5b97ccf1Faulting module name: KERNELBASE.dll, version: 10.0.14393.2430, time sta...

abetzold by • Engaged Sweeper III
  • 11675 Views
  • 8 replies
  • 1 kudos

User preferences

I've recently started using the helpdesk, and I've just encountered where a user wouldn't get e-mails from the helpdesk, even though his e-mail address was correctly filled in and Lansweeper wasn't giving me any errors.When I later spoke to said user...

Filter for Tickets with SLA

Hello,Is it possible to create a filter for the helpdesk to show only tickets with SLA’s on it?The only SLA filter I found is the filter “SLA Overtime”.

INNO-IT by • Engaged Sweeper II
  • 2939 Views
  • 1 replies
  • 0 kudos