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Engaged Sweeper

We have something very strange in our Lansweeper Installation.
we noticed that new AD users are no longer discovered.
We could fix this by changing the Domain Controller, Now new users in AD are found again.

Our Problem Now:
We have a new colleague in our TEam and i would like to give her admin Access to Lansweeper, her account cant be found.

Does anyone have an idea where we could look at this?
We scanned the AD a lot of times Now, Maybe someone tried to create a Local account with this email, but i do not see anything like this, is there a database table i could look this up?