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LSAgent devices

I asked this as a tangent in another thread but thought I may get more info on its own.We've installed LSAgent on most of our mobile devices, especially since they may not be on our network and we want to have them check with with the cloud relay. H...

jwood_mls by • Champion Sweeper
  • 4955 Views
  • 3 replies
  • 1 kudos

Resolved! Lansweeper Ticket API - Add Time Worked?

Does the Lansweeper ticket API have the ability to "Set time worked on" a ticket? I see how to AddNote, but I don't see how to add time to that note.Sometimes we do some bigger jobs and four techs will go onsite and work all day. In our previous tick...

Useful display

I am trying to make a report or some kind of display of up/down status on all of our assets. I would like the down to be in red, up to be in green and problem to be in yellow. I have searched the report site and knowledge base but can't find anythi...

pgreen by • Engaged Sweeper
  • 3541 Views
  • 1 replies
  • 0 kudos

Old anti-virus still showing in scans

We moved from Symantec to Sophos recently, and the pilot machines are still reporting that Symantec is installed, although it's been removed. It is being detected using WMI. What is the easiest way to prevent this. We want to roll this out to all...

pryan67 by • Champion Sweeper II
  • 4528 Views
  • 1 replies
  • 0 kudos

Scanning Queue locked

Hi at all, I have an issue with the scanning queue. Scanning queue gets lock after a certain period of time.My Lansweeper version is 7.2.107.4.Someone had the same problem?thanks at all

Lansweeper Connection Test Emails

We just upgraded to version v. 8.0.130.12Now when the lansweeperservice runs we get an email every minute.In C:\Program Files (x86)\Lansweeper\Service\errorlog.txt we are getting the following.2020-04-13 09:36:48,178 [29] ERROR Unhandled exceptionSys...

Can I change which Unique ID is used by Asset types?

I'm just diving in to organizing our Assets into groups, and I keep running into walls with duplicates or an Asset that ends up in the wrong group because its IP has changed. Domain Computers are using the hostname, which is fine. I found a breakout ...

mrdisco by • Engaged Sweeper II
  • 3174 Views
  • 1 replies
  • 0 kudos

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