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Resolved! Users cannot access Helpdesk

Our end-user are not able to see the helpdesk section of Lansweeper. When they go to the website, all they see is a page saying they don't have access.We are using Windows authentication and the user I'm testing with is in the users list.PS - I sear...

Elwood472 by • Engaged Sweeper II
  • 3983 Views
  • 1 replies
  • 0 kudos

list of all KB articles and who wrote them

I know that I saw it someplace, but I can't find it now.I want to get a list of all knowledge base articles, who wrote them, and when they were written. I can't seem to find it anyplace though. Did I just dream I found it before? I tried writing ...

pryan67 by • Champion Sweeper II
  • 2154 Views
  • 1 replies
  • 0 kudos

Search by ticket number

HI!i don't seem to be able to search ticket by their ticket number. Even if i know the ticket number and search it, i got no results (nothing to display). Could you tell me if it's possible to search by ticket number and if so, how to do it?Bests,

Techno by • Engaged Sweeper II
  • 13301 Views
  • 6 replies
  • 0 kudos

Server Errors

One of our main applications is hosted in the cloud. Our active directory enviroment is also being reproduced in the cloud as well by that vendor. This makes sure that any changes in access in AD on our side are synced in the cloud. If I look in th...

snmp trap HP 1910 switch

I am testing your program. And I have a question.How can I receive notifications from my HP switches that the port has become active?I know that snmp trap is used for this function in the switch. I have targeted my server Lansweeper.How can I impleme...

info1 by • Engaged Sweeper
  • 3103 Views
  • 1 replies
  • 0 kudos

Suggestions

Good Afternoon All,Where would I be able to send suggestions to or to see if a suggestion that I have would be in the development pipeline?Thank youRamon

RamonS by • Engaged Sweeper
  • 2971 Views
  • 1 replies
  • 0 kudos

USB Device Serial Numbers

Does lansweeper not scan USB connected devices and them to assets? We have may computers that have USB attached scanners, and they are not showing up. I go to the asset page of the computer and look under Hardware and USB devices and I see the scanne...

Removing licenses

If I add a scan range, and it scans a bunch of systems, adding to the number of licenses I use, is there a way to remove those systems and get back the licenses, or are those licenses assigned to those systems forever?

Erik by • Engaged Sweeper
  • 4783 Views
  • 3 replies
  • 0 kudos