Lansweeper App for Jira Service Management Assets Error

[ANash]

Hi all, 
When attempting to set up the Lansweeper App for Jira Service Management Assets  when attempting to load the object schema, we are receiving the error:
Invalid Atlassian credentials. Please enter valid email ID and API token.

I have tried with a couple admin emails and recreating the API tokens TNA. 
Any advise on what we may be missing?

[EthanBills]

Hi,

Is the issue you're having just with the Atlassian Credentials section or with the Lansweeper Credentials section as well? If it is with the Atlassian Credentials, I would recommend making sure the email being used has the user role under Jira, Product admin under Jira Administration, and jira-admins under Group membership (see attached for example). If it is the Lansweeper Credentials section, I would recommend making sure you are following the steps found under authentication: Cloud API | Documentation – Lansweeper. Please make sure you are using a personal application as well. Finally, this post has all the appropriate instructions: Integrate Lansweeper with Jira Service Management Assets please make sure you are following all the steps found here.

Thanks!