Lansweeper cloud invite not sending

[ssilveira89]

I created a service account with an email and added it to Lansweeper cloud through the account management tab.  I assign the roles and click send invite, but the email never makes it.  It is not being blocked by Mimecast, it is not being blocked by Microsoft, it doesn't even show up that it reaches our servers.  Other emails seem to be going through fine (invite reminders to previously created users.)

[David_GF · Accepted solution]

Hi @ssilveira89, to troubleshoot this issue, it is better if you create a case with our Support team (https://www.lansweeper.com/contact/contact-support/), as it requires checking logs and information about your Lansweeper installation.