Lansweeper Crash

[abetzold]

Anyone else having issues with the service crashing after upgrading? Server 2016 here.

Faulting application name: Lansweeperservice.exe, version: 7.0.30.61, time stamp: 0x5b97ccf1
Faulting module name: KERNELBASE.dll, version: 10.0.14393.2430, time stamp: 0x5b691a19
Exception code: 0xe0434352
Fault offset: 0x0000000000033c58
Faulting process id: 0x1178
Faulting application start time: 0x01d44e8e4c233c2e
Faulting application path: C:\Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: c4d716ab-ce5a-4248-b7f9-9cf92b371a5a
Faulting package full name:
Faulting package-relative application ID:

Application: Lansweeperservice.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
at Microsoft.WSMan.Management.IGroupPolicyObject.Save(Boolean, Boolean, System.Guid, System.Guid)
at Microsoft.WSMan.Management.EnableWSManCredSSPCommand.UpdateCurrentUserRegistrySettings()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

[GulfMarco · Accepted solution]

You should upgrade... there have been some patches released.

Current Version: 7.0.110.2

[WitheringSilenc]

Also experiencing the same issue with version 7.0.30.66.

[IT2]

we are experiencing this also.... following thread

[abetzold]

Faulting application name: Lansweeperservice.exe, version: 7.0.30.66, time stamp: 0x5b9b6883
Faulting module name: KERNELBASE.dll, version: 10.0.14393.2430, time stamp: 0x5b691a19
Exception code: 0xe0434352
Fault offset: 0x0000000000033c58
Faulting process id: 0x1a8c
Faulting application start time: 0x01d44f7df0be2c13
Faulting application path: C:\Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 6a69f7e2-5330-41b7-97e5-cdaab5a10976
Faulting package full name:
Faulting package-relative application ID:

Application: Lansweeperservice.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
at Microsoft.WSMan.Management.IGroupPolicyObject.Save(Boolean, Boolean, System.Guid, System.Guid)
at Microsoft.WSMan.Management.EnableWSManCredSSPCommand.UpdateCurrentUserRegistrySettings()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Latest Version and still having the issue.

Server stack trace:
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Lansweeper.Service.SA.EchoConfigurationServiceReference.IEchoConfigurationService.UpdateConfiguration(Guid relayKey, List`1 updatedAssets, List`1 updatedAssetGroups)
at Lansweeper.Service.SA.EchoConfigurationServiceReference.EchoConfigurationServiceClient.UpdateConfiguration(Guid relayKey, List`1 updatedAssets, List`1 updatedAssetGroups)
at Lansweeper.Service.SA.EchoConfigurationServiceAgent.UpdateConfiguration(Guid relayKey, Nullable`1 agentKey, List`1 updatedAssets, List`1 updateAssetGroups, Func`4 configMapper)
at Lansweeper.Service.BL.Echo.EchoRelayConfigManager.SyncConfigurationToRelay(Guid relayKey)
at LansweeperService.Jobs.SyncEchoConfiguration.Execute()
at LansweeperService.Jobs.JobDefinition.OnExecute(Object #=q8mGYU$vc2tvPDVBJVRjdlw==, ElapsedEventArgs #=qP_sA4d0asOkuF3NxgRkbnQ==)
2018-09-19 06:02:16,348 [117] DEBUG Relay is accessible
2018-09-19 06:02:19,551 [117] DEBUG 0 assets were fetched
2018-09-19 06:04:03,831 [338] INFO The request channel timed out while waiting for a reply after 00:00:59.9687526. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

Server stack trace:
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Lansweeper.Service.SA.EchoConfigurationServiceReference.IEchoConfigurationService.UpdateConfiguration(Guid relayKey, List`1 updatedAssets, List`1 updatedAssetGroups)
at Lansweeper.Service.SA.EchoConfigurationServiceReference.EchoConfigurationServiceClient.UpdateConfiguration(Guid relayKey, List`1 updatedAssets, List`1 updatedAssetGroups)
at Lansweeper.Service.SA.EchoConfigurationServiceAgent.UpdateConfiguration(Guid relayKey, Nullable`1 agentKey, List`1 updatedAssets, List`1 updateAssetGroups, Func`4 configMapper)
at Lansweeper.Service.BL.Echo.EchoRelayConfigManager.SyncConfigurationToRelay(Guid relayKey)
at LansweeperService.Jobs.SyncEchoConfiguration.Execute()
at LansweeperService.Jobs.JobDefinition.OnExecute(Object #=q8mGYU$vc2tvPDVBJVRjdlw==, ElapsedEventArgs #=qP_sA4d0asOkuF3NxgRkbnQ==)
2018-09-19 06:08:06,985 [339] INFO The process cannot access the file because it is being used by another process. (Exception from HRESULT: 0x80070020)
at Microsoft.WSMan.Management.IGroupPolicyObject.Save(Boolean bMachine, Boolean bAdd, Guid pGuidExtension, Guid pGuid)
at Microsoft.WSMan.Management.EnableWSManCredSSPCommand.UpdateCurrentUserRegistrySettings()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()

[GulfMarco]

I seem to have a similar issue.

[Esben_D]

If you're on 7.0.30.66, it's best you send the Windows event log information to our support team with also the additional logs:

• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
  
• Program Files (x86)\Lansweeper\Website\App_Data\web_errorlog.txt, if it exists.

[buru]

We´ve updated to 7.0.30.66, but having still issues (CRASH!)

Anwendung: Lansweeperservice.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.IO.FileLoadException
bei Microsoft.WSMan.Management.IGroupPolicyObject.Save(Boolean, Boolean, System.Guid, System.Guid)
bei Microsoft.WSMan.Management.EnableWSManCredSSPCommand.UpdateCurrentUserRegistrySettings()
bei System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
bei System.Threading.ThreadHelper.ThreadStart()

followed by

Name der fehlerhaften Anwendung: Lansweeperservice.exe, Version: 7.0.30.66, Zeitstempel: 0x5b9b6883
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.16299.309, Zeitstempel: 0x90a96867
Ausnahmecode: 0xe0434352
Fehleroffset: 0x0000000000014008
ID des fehlerhaften Prozesses: 0x35b30
Startzeit der fehlerhaften Anwendung: 0x01d44e592792fcd6
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
Berichtskennung: 7ef03e2f-b19f-4b6e-95e2-93811464a152
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

[Esben_D]

I can see your running version 7.0.30.61

We've released a few hotfixes which will most likely fix your issue. You can download version 7.0.30.66 here.