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Engaged Sweeper

We are fairly new to using the LanSweeper Helpdesk feature and noticed today that when duplicating a ticket, it does not send an email notification when the ticket is created or when assigning to a different team. Is this by design or am I missing a configuration setting?

Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

No outgoing email template is currently available for when a duplicate ticket is created. So, this is working as designed.

Engaged Sweeper II

Hello, have you checked your email settings under 'Configuration>Email settings'? Check that your outgoing email templates are configured to send emails to agents and users. You'll have to be sure to include all your ticket types and ticket states in the templates you want to use as well.