Lansweeper keeps crashing ... why ?

[zizzulo]

While deploying a package, after few minutes 2 events are logged (windows server 2008 R2 - 4GB RAM - 2 CPU)

Faulting application name: Lansweeperservice.exe, version: 6.0.110.98, time stamp: 0x5a4374d3
Faulting module name: ole32.dll, version: 6.1.7601.23889, time stamp: 0x598d5026
Exception code: 0xc0000005
Fault offset: 0x000000000002ac2e
Faulting process id: 0x12ec
Faulting application start time: 0x01d38e135821db16
Faulting application path: C:\Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: 0fb31234-fa09-11e7-9e01-005056bd3c93




Application: Lansweeperservice.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at System.Management.IWbemServices.ExecMethod_(System.String, System.String, Int32, System.Management.IWbemContext, IntPtr, System.Management.IWbemClassObjectFreeThreaded ByRef, IntPtr)
at System.Management.ManagementObject.InvokeMethod(System.String, System.Management.ManagementBaseObject, System.Management.InvokeMethodOptions)
at #=qqSxZGU4zfICrKu$lyKJ8d2wJafo5JDY38ydjhJQhNQ7opNjWqNoBIv$FtrI2_$98.#=q$RCO8VIARCNaOrlxpqwpEgMLhnJdHstbNtMflEKC7xM=(System.Management.ManagementClass, #=qRXF76gIgZGwhaijCR7VGuvrVuEMTMWrHeIz6QjtEYp8p5yGNfB2VDFDI7QyCWJsk, #=qsE7LRlu2EZkJnOuZKg1mNLFXrlMi7w9QRG4_L3yU2WGLQF1EwpTRLbzc$CmNVKtV, System.String, System.String, System.String)
at #=qqSxZGU4zfICrKu$lyKJ8d2wJafo5JDY38ydjhJQhNQ7opNjWqNoBIv$FtrI2_$98.#=qlP$TgEIqd6rPIw3KI0xEFGIj$AQ3xF$JC9NYXmHC9wE=(#=qRXF76gIgZGwhaijCR7VGuvrVuEMTMWrHeIz6QjtEYp8p5yGNfB2VDFDI7QyCWJsk, #=qsE7LRlu2EZkJnOuZKg1mNLFXrlMi7w9QRG4_L3yU2WGLQF1EwpTRLbzc$CmNVKtV ByRef, Boolean ByRef)
at #=qqSxZGU4zfICrKu$lyKJ8d2wJafo5JDY38ydjhJQhNQ7opNjWqNoBIv$FtrI2_$98.#=q4QMPByyBxROIpkcGON3pGdhG6_rmdQnztTQZTi$BCG4=()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

[Bruce_B]

This forum post was also sent in to us via email. Our development team are currently investigating this. If you're experiencing a similar crashing issue, and you're on Lansweeper version 6.0.110.98, please contact us via email at support@lansweeper.com

When emailing us, please provide us with the following:

• Program Files (x86)\Lansweeper\Service\Errorlog.txt
  
• An export of Windows Logs\Application and Windows Logs\System from the event viewer of your Lansweeper server (Right-click Save all events as)
  
• If applicable, an export of the Deployment\Installer Logs page in Excel format