LanSweeper not capturing Serial No of the Machines.

[SEC_ALERTS]

Hi Team,

LanSweeper does not capturing Serial No of the some machines.
What need to do here?
Your help would be really appreciated.

Regards,
SEC_ALERTS

[SEC_ALERTS]

Thanks for your reply.
I Will verify it and update you.

[Hemoco · Accepted solution]

Lansweeper relies on WMI to get this information.

You can try a bios update and checking if the serial number is set correctly in the bios.

[SEC_ALERTS]

Hi Team,

If possible, please provide guideline steps.

Regards,
SEC_ALERTS

[SEC_ALERTS]

Hi Team,
Thanks for your information.
I have tried this command manually and get no result.
What steps I need to perform such machines.
Your help would really appreciate.

Regards,
SEC_ALERTS

[Hemoco]

This value is scanned from WMI class win32_computersystemproduct.

The class gets this information from the Bios.

You can run this command manually on the remote computer to check the output:

wmic path win32_computersystemproduct get IdentifyingNumber