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Ticket Dispatching based off email

Hi All, It's possible I'm trying to cater for an odd problem but if it's possible can you steer me in the right direction.I understand the ticket dispatching works in descending order.Essentially the problem is when a customer emails both Maintenance...

zachdunn by • Engaged Sweeper II
  • 2684 Views
  • 5 replies
  • 0 kudos

Resolved! OID Resevered

Hello, During a creation OID, I see this message "Error: This OID is reserved". I would like to know if you have already received this message or not ? And how can I by pass this error ? Thanks regards 

KDOUMALIN by • Engaged Sweeper
  • 1091 Views
  • 1 replies
  • 0 kudos

Resolved! Helpdesk Filters

Has anyone come across the issue where you can't filter by custom fields in the helpdesk?  Whenever I try, it just sits on Processing... and doesn't ever show the results.

Resolved! OT scanner behind a router

Hello,Has anyone used OT scanner centrally to discover OT devices behind a router?If I use the default setting in "scan targets", I cannot see icmp or other L3/4 protocols being transmitted from the sensors interface (only arp).

Kumppis by • Engaged Sweeper II
  • 1084 Views
  • 1 replies
  • 0 kudos

Lansweeper mail with MS Graph

2 days ago I installed the latest version of Lansweeper (11.2.1.2).Since then I do have issues with the mail handling.It doesn't pick up the mails that are in the monitored mailbox.If I restart the service manually it does create the tickets, but no ...

Map asset cloud version

Hellowe used to use map asset location on premise version.I saw this feature is available in cloud version but we can't see the map.Is this a missing feature ? thanks

DSI_RG by • Engaged Sweeper
  • 620 Views
  • 3 replies
  • 0 kudos

Resolved! Nothing happened after enabling extended display scanning

Hello, midweek I enabled (configruration/scanning setup/general) the extended display scanning in lansweeper 11.2.0.3. Several days passed, but the number of assets has not increased, and I don't see any more information about the monitors. The back ...

Nalotz by • Engaged Sweeper II
  • 2385 Views
  • 11 replies
  • 0 kudos
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