Lansweeper service stops run

[cheche]

After a time running the service stops run with a shared memory violation. This is the only message in errorlog. The server is a virtual machine.

[Hemoco · Accepted solution]

An update was released today to fix this issue.

[schedlbauerm]

I just want to add that we have the same problem.

[Hemoco]

schedlbauerm wrote:
I just want to add that we have the same problem.

Please mail us for testing a fix.

[Hertel]

I am also having a problem with the LANSweeper service stopping when I run IP scanning.

The LANSweeper service error log has the following error:

26/04/2010 15:12:11: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

The Windows Application event log has the following error:

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: 26/04/2010
Time: 15:12:11
User: DOMAIN\SVCLanSweeper
Computer: SERVER
Description:
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.

Server is a VMware guest running Windows Server 2003 SP2

[cheche]

May be my own network infrastructure.

[Hemoco]

cheche wrote:
May be my own network infrastructure.

There is also another user with this problem, could you please mail us at lansweeper@hemoco.com for an updated debug version.

[cheche]

The last update solves this problem?

[Hemoco]

cheche wrote:
The last update solves this problem?

No, we are still investigating the issue, it's not easy since we can't reproduce the problem.

[cheche]

Since I disabled IP scanning the service is running OK.

[Hemoco]

Please keep us informed if the problem happens again with ip scanning disabled.
A similar problem was reported by another user.