Lansweeper - Still a Viable product?

[DRL]

My state agency has been using Lansweeper (on prem) for several years now. 

In spite of the unexpected 30% price increase this year we think it's a useful enough product to keep using it.  Accordingly we issued a PO to Lansweeper on December 3.

It's now been almost 2 months and we've had no response (and no new key) from Lansweeper and our license has expired.

Multiple emails to our account rep and sales team members have gone unanswered as has a voicemail left at the sales phone number.  

Is Lansweeper still in business?  Has anyone communicated with them recently?  Do I need to find a new product?

Frustrated,

DL

[Obi_1_Cinobi]

Hello there!

I sincerely apologize for the delay and lack of communication you’ve experienced. I understand how frustrating this must be, especially when your renewal process should have been smooth and timely.

Lansweeper is absolutely still in business, and I will personally escalate your case to our sales team to ensure that someone reaches out to you as soon as possible. 

While the support team cannot directly assist with sales-related issues, please know that you can always reach out to us for assistance as @duster1 suggested. We will make sure your request is routed to the right team.

https://www.lansweeper.com/contact/contact-support/

Thank you for your patience, and again, I’m sorry for the inconvenience this has caused. I appreciate you bringing this to our attention, and I’ll make sure it gets the right follow-up.

[duster1]

I've seen activity on the forums here from @Riley  recently.

Last email I got was early December.  I've always had luck using the Contact support option at the bottom of the site.